Shipping policy

📦 Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered for customers within the United Kingdom. By placing an order on our website, you agree to the terms outlined below.

1. Shipping Destination
We currently ship exclusively within the United Kingdom.
If you require shipping outside the UK, please contact our support team before placing an order.

2. Order Processing Time
All orders are processed within 1-2 business days (Monday–Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email along with tracking details.

Please note: Processing time is separate from shipping time.

3. Shipping Time & Delivery Estimates
Estimated delivery time within the UK is 3–5 business days.
Delivery times are estimates and may vary due to courier delays, high-demand periods, or unforeseen circumstances.

4. Shipping Fees
We offer free standard shipping on eligible orders.
Any applicable shipping charges will be clearly displayed at checkout.
There are no hidden fees after purchase.

5. Taxes (UK)
All applicable taxes are included in the product price.
Customers are not required to pay any additional VAT upon delivery.

6. Order Tracking
Once your order has been dispatched, a tracking number will be sent to your email.
If you experience any issues, our support team will be happy to assist you.

7. Incorrect Address & Failed Delivery
Customers are responsible for providing accurate and complete shipping details at checkout.
We are not liable for orders delayed or lost due to incorrect or incomplete address information.
If a shipment is returned due to failed delivery, reshipping fees may apply.

8. Lost or Delayed Packages
If your order has not arrived within the estimated timeframe:

We will investigate the issue and, if applicable, provide a replacement or refund in accordance with our refund policy.

9. Damaged Packages
If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damaged item and packaging

After review, we will arrange a suitable resolution, including replacement or refund.

10. Contact Us
For any shipping-related inquiries, please contact us:

📧 Email: Support@herzcart.com
⏰ Support Hours: Monday–Friday, 9:00–18:00 (CET)